MLB Shop Reviews

Paid $107 for a sweatshirt and when it arrived it didn't fit. When I tried to return, my credit back was $89. I paid $18 to send back a shirt that didn't fit. What a joke!

3rd time of PLACING an order with free shipping, and then go to checkout and at least a 10.00 shipping fee when there was a code that was used for free shipping! NO THANKS!

Because MLBShop does not sell Women's jerseys with Tom Seaver and number on back, I had to order a custom jersey with Seaver's name and number. According to the size chart, the Medium would be bigger than I needed but my wife likes her shirts loose. When it arrived, the Medium was too tight. Because it was a custom shirt, I was not able to send it back and get a larger size so I'm out over $160. Since their size chart is not correct, they should allow me to return it and get the larger size. That will only happen in my alternative universe.

Our baseball display case arrived damaged. Fortunately for me I was put in touch with MICHAEL. he explained how to describe the problem and send pictures. After I did this he told me not to send back the damaged case and a new one was coming.

Came today.

Michael did an excellent job that was way beyond my expectations. Thanks to him we remain very satisfied customers.

Stephen Seger

One shirt I ordered was great. Another shirt I ordered was so tight in the neck, I couldn’t get it over my kid’s head. The kicker is they are charging me shipping and tax to send the shirt back. In the end, I’ll only get about half my money back. Terrible way to do business.

Ordered merchandise last month and never received it. I have tried to contact them numerous times and gotten no response. I WOULDN'T ORDER FROM THIS SITE AT ALL.

I'm trying to figure out why can't you speak to someone other than the robots in the chat. It don't seem like they care at all when you finally get someone and you telling them they end the chat. I want to know why even when speaking with Ontrac they seemed like they didn't care either finally got my refund after reaching out to them the second time. But what I don't get is how this a common issue I see in the reviews. It wasn't delivered although it said it was tf is that about.

I never got my order. Tried the only way to communicate in their chat bubble with no response. No phone number to call.

This site is a big big rip-off! They have so much false advertisement! I ordered a memorial
Baseball with case showing in their picture, for $50.00!, all I got was the cheap plastic case, no baseball! Sorry for the inconvenience they said.
What a bad site for sports apparel!

VERY slow to ship. Hard to cancel an order (that hasn't even been shipped.) Poor useless customer service. All around unprofessional business! Do yourself a favor and shop elsewhere!